Frequently Asked Questions

Frequently Asked Questions

Below are listed some answers to questions you may have about any bets you may have placed with the Totepool through britbet. If you can't find the answer to your question on this page, please email

Winning dividends are displayed on screens at the track and are also available from our helpful racecourse team. A barcode on your ticket will be scanned to confirm the final payout due on winning bets.

  • Where can I find the results of the races once I have left the course?

  • Please follow the link to check race results and dividends once you have left the racecourse click here.

    To find results, select the date you attended the racecourse on the top right-hand side of the page then please select the “Results” tab, this will give you a list of courses.

    Select the race times were the results will be displayed in the middle of the page.

  • How do I claim any winnings once I leave the course?

  • Winning tickets should be claimed on the day or at a future meeting from any Totepool window at one of our 55 racecourses.
    Alternatively If you wish to claim winnings via post, please send the original ticket along with your full contact and payment details to:-

    Aintree Racecourse
    Ground Floor Princess Royal Stand
    Ormskirk Road
    L9 5AS

    All payments will be made via BACS transfer.

  • If I have a complaint, what should I do?

  • Speak to our on-course team if you wish to raise something on the day, or email our customer services team at

  • Have the pool take-outs changed?

  • No, the take-outs for every pool remain unchanged.

  • Where does my money go if I lose?

  • All profits from britbet, minus operating costs, will be returned to the racecourse where the bets were placed.

  • Where can I find a copy of the Totepool rules?

  • You can find a copy of the Totepool rules here.